HELP CENTER
Frequently asked questions
Answers to the most common questions about posting listings, your account, payment and mortgages. If you did not find what you need, write to our team directly.
Posting listings
How do I post a listing?
Click "Post a listing", first choose the deal type (sale, rent, daily rent), then the property type (apartment, house, office, land, etc.), and add the details and photos. If you aren't signed in, on the last step you confirm your phone number once with a code from an SMS — the listing appears on the site after moderation.
Is posting a listing paid?
No, regular listings are free. Each account has a set number of listing slots at one time — both active listings and listings under review take a slot, drafts don't. When the limit is reached, move one of your listings to the archive and the slot is freed immediately, or post the new listing as an extra one for 2 ₼ (if it isn't approved, the payment is returned to your balance); if you need more slots, see the "Packages" section or contact us.
How many photos can I add to a listing?
At least one photo is required, and the form accepts up to 20 — the first one becomes the main photo. Upload only real photos of this very property — a listing with watermarks, a phone number on the photo or pictures taken from another listing is rejected by the moderator.
If I edit an active listing, will it disappear from the site?
No. When you edit an active listing, the changes wait for approval separately — until the moderator approves them, the listing keeps showing on the site with its previous details and nothing disappears.
What happens when my listing expires?
After publication a listing stays active for 30 days. You get a notification before it ends. An expired listing moves to the "Expired" list in "My listings", and from there it can be published again: republishing the same listing costs 2 ₼ (included in the package for package owners), and after review the listing is active for another 30 days. The listing is kept in this list for 90 days; when that time runs out, the listing is deleted completely together with all its data and photos (we send a notification 7 days before deletion). A new listing within your limit is posted for free.
How long does a listing in the "Services" section last?
A job listing from a verified account has no end date and is bumped up automatically once a month; you can also bump it up yourself with the "Bump up" button whenever you like. A listing from an unverified account is active for 30 days after publication: you get a notification 3 days and 1 day before it ends, then the listing is taken off the site. You can verify your account at any time — just send a selfie and both sides of your ID on the "Account verification" page in "Profile". After verification your listings automatically become open-ended, and listings that have already expired reappear on the site.
How many listings can I post in the "Services" section?
Each account can have up to 3 job listings at one time — both listings on the site and listings awaiting review take a slot. This limit is separate from the property listing limit and packages do not increase it. If you move one of your listings to the archive (the trash button in the "My job listings" list), the slot is freed immediately; expired and unverified listings don't take a slot. To submit a listing from the archive again, you need a free slot.
How do I write a review for a specialist and rate them?
Once signed in, you can write a review in the "Reviews" section on the specialist's listing page — you don't need to verify your account for that. Star ratings from 1 to 5 can only be given to specialists with a verified account: the average rating is shown on such a specialist's page and in the listing card. An unverified specialist can only get a text review. Everyone can write one review for each specialist — afterwards you can edit or delete it. The star rating counts immediately; the text of a review is checked by moderators and appears once approved. You can also write a review on your own listing, but you can't give it stars.
How do I delete a listing or move it to the archive?
In "My listings" each listing has a three-dot button — it opens a menu with "Delete". For an active listing and a listing "Under review" this button moves it to the archive: the listing is taken off the site, its data is kept, and the listing slot is freed. For a listing in the "Archive", "Drafts", "Expired" and "Needs changes" lists the same button deletes it permanently, and this can't be undone. To bring a listing back from the archive, open it with the edit button and submit it again — if you have a free slot, it will be published again after review.
How long are deleted and expired listings kept?
Expired listings, archived listings and listings you deleted are kept for 90 days (3 months). During this time the listing can be published again in "My listings" — then the storage period stops and the listing becomes active again. When the 90 days run out, the listing is deleted completely and irreversibly — with all its data, including the text, price, photos and video. A notification is sent 7 days before the final deletion.
Account and security
How do I sign up?
Enter your phone number and confirm the 4-digit code from the SMS. If you sign in with this number for the first time, there is one more step after the code — you enter your name, and only then is the account created. No password is needed; a code is sent to your number at every sign-in, and if it doesn't arrive, after 30 seconds you can request a new one with the "Send the code again" link on the confirmation page.
Is my number visible to everyone?
No. Your contact number is shown only to someone who clicks the "Show number" button on the listing page — it isn't published openly anywhere.
How can I make sure a listing is real?
Every listing goes through moderation before it is published. Still, before paying we advise you to check the documents and the right of ownership in person, and not to transfer money in advance to an unfamiliar account.
How do I contact the seller or the agent?
Click the "Show number" button on the listing page — the phone number appears, and if there is WhatsApp, you can write there right away.
Search and tools
How do Favorites work?
Click the heart on any listing — it is added to the "Favorites" section. It works without signing up too: your picks are kept in your browser and move to your account when you sign in.
Can I share my Favorites with others?
Yes. Turn on sharing in the "Favorites" section — you get a special link. Friends who open it can mark each listing "like" or "dislike". You can close access again at any time.
What is "Dream home"?
It is a section where you can assemble your dream home on a visual board, room by room: you "pin" photos from listings to the rooms and share the result with friends. Below the board, active listings matching the chosen house type and number of rooms are also shown.
How do I get a mortgage for an apartment?
With the mortgage calculator on our platform you can work out the monthly payment and terms in advance, and then apply through the official Birbank page. Birev doesn't collect your payment details.
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